Terms of service

Last updated: 25 September 2026

Please read these terms before placing an order with key.

1. Who we are key is a trading name of Fairbairn Brands Ltd, a company registered in Scotland under number SC901288. Our registered office is 3 Yarrow Place, Edinburgh, Scotland, EH4 8FY. You can contact us at hello@youarekey.co.uk.

2. Placing an order You must be at least 18 years old to place an order. We currently deliver to UK addresses only. Please check your order details, including your chosen products, clothing sizes and delivery address, before paying.

3. Products We aim to describe and photograph our products accurately. Colours may look slightly different on your screen, and small variations may occur between products. Please read the product description and, for clothing, check the size guide before ordering. These terms do not affect your rights if a product is faulty or does not match its description.

4. Order confirmation and acceptanceAfter you place an order, we'll email you to confirm that we've received it. We accept your order when we dispatch the goods and send you a dispatch notification. This is when the contract between you and Fairbairn Brands Ltd is formed. If we cannot fulfil an order, we'll contact you and refund any payment taken for the affected items.

5. Prices and payment Prices are shown in pounds sterling and include any applicable taxes. Delivery charges are calculated and shown at checkout before you pay. We accept the payment methods shown at checkout. Payments are handled by our payment provider; we do not store your full card details. We may change prices, but a change will not affect an order we have already accepted.

6. Discount codes Unless a particular offer says otherwise, discount codes cannot be exchanged for cash, combined with other offers or applied to an order after it has been placed.

7. Availability Products are subject to availability. If an item becomes unavailable after you order, we'll contact you to discuss an alternative or provide a refund for that item.

8. Shipping and delivery We deliver within the United Kingdom using Royal Mail. Standard delivery is £3.50, or free on orders of £50 or more. Please see our Shipping & Delivery page for dispatch times and estimated delivery times. If a parcel is returned because the address supplied was incorrect or incomplete, we may charge the cost of sending it again.

9. Cancellations, returns and refunds You can find out how to cancel or return an order in our Returns & Refunds Policy. That policy forms part of these terms. We do not offer direct change-of-mind exchanges.

10. Faulty, damaged or incorrect items If an item arrives faulty, damaged or different from what you ordered, email hello@youarekey.co.uk and we'll work with you to put it right. Nothing in these terms affects your statutory consumer rights.

11. Temporary tattoos Our temporary tattoos are for external use only. Please read and follow the instructions supplied with your pack and the guidance on our Tattoo Safety & FAQ page. We recommend trying the included test tattoo on a small area first. Do not apply tattoos near the eyes or mouth or to broken, irritated or sensitive skin.

12. Clothing care Please follow the care instructions supplied with your clothing. This does not affect your rights if an item is faulty.

13. Our content and designs The key name, branding, original product designs, photographs and website content belong to Fairbairn Brands Ltd or are used with permission.

14. Our responsibility to you Nothing in these terms affects your statutory rights or limits any liability that cannot lawfully be limited.

15. Events outside our control Sometimes events outside our reasonable control may affect an order. We'll take reasonable steps to minimise the disruption and keep you informed.

16. Changes to these terms We may update these terms from time to time. The version in place when you order applies to that order.

17. Governing law These terms are governed by Scots law. You may bring a consumer claim in the courts of the part of the United Kingdom where you live.