Shipping policy
Perfect — Terms of Service done! Now for the Shipping Policy. Click into that field and paste this:
We want your order to reach you safely. Here's what to expect.
Where we deliver We currently deliver within the United Kingdom only.
Delivery charges Standard UK delivery is £3.50, or free on orders of £50 or more. Your delivery charge will be calculated and shown at checkout before you pay.
Processing and dispatch We send orders with Royal Mail. We aim to dispatch ready-to-ship items within 3–5 working days. Some technical tops are prepared to order and may take longer; where this applies, the dispatch time will be shown on the product page. Working days are Monday to Friday, excluding bank holidays. We'll email you when your order has been dispatched.
Delivery times Standard delivery typically takes 2–3 working days after dispatch, depending on the Royal Mail service used. This is an estimate, so please allow extra time during busy periods. If you need an order for a particular date, contact us before placing it.
Check your delivery address Please check your address carefully at checkout. If you notice a mistake after ordering, email hello@youarekey.co.uk as soon as possible. We'll try to correct it before dispatch. If a parcel is returned to us because the address supplied was incorrect or incomplete, we'll contact you about arranging redelivery. An additional postage charge may apply.
If your order hasn't arrived If the estimated delivery time has passed, check your dispatch email for any tracking or delivery information. If you still can't find your order, email hello@youarekey.co.uk with your order number. We'll investigate with Royal Mail and work with you to resolve it.
Returns For change-of-mind returns and refunds, please see our Returns & Refunds Policy.